Common Questions, Straight Answers

No, we don't do that. We don't believe in locking small businesses into long-term commitments. Our fulfilment service is flexible — we work with you on terms that suit a growing business, not a large corporation.

Yes, absolutely. You're welcome to use your own branded packaging — we'll pack every order exactly to your specification. If you'd prefer to use ours, we can supply packaging materials at cost.

Yes. Your stock is stored securely at our premises at 32 Egerton Street, Farnworth, Bolton. Storage is charged according to the space used: £9 per month for one tote, £14 for two totes or £19 for a full column. After the two-month ramp-up period, the first standard allocation is free from 30 fulfilled orders per month and a qualifying second tote is £7.

We charge £1.75 for a standard single-item pick and pack, plus £0.25 for each additional item. This covers picking your items from storage, packing them carefully, and preparing them for dispatch. Shipping is charged per service.

Storage is £9 per month for one tote, £14 for two totes or £19 for a full column. After a two-month ramp-up period, the first allocation is free from 30 orders per month and a second tote is £7. Pick & pack starts from £1.75 per order; shipping and optional packaging are charged separately. An opening prepaid balance keeps shipping and packaging moving, with transparent account reporting.

We can fulfil orders originating from major ecommerce platforms through an agreed order handoff. Direct app connections are only offered when certified; otherwise we can agree a documented operational, file or API intake.

Once you're set up with us, we'll walk you through our intake process. You ship your stock to our Bolton premises and we'll book it in, organise it in your dedicated storage column, and let you know when it's ready.

Yes. Every seller has a native ProFulfil Store and can use the same application for products, orders, inventory and fulfilment. Direct external-channel connections are offered only when the relevant connector is certified.

Yes. A native ProFulfil Store is created as part of the canonical seller organisation setup. You control when its public storefront is activated.

No. Approved physical fulfilment clients default to Free Explorer. ProFulfil charges 0% commission on their external-channel sales, while Native Store sales carry the current plan's Native Store fee. Fulfilment, storage, shipping and any paid AI usage remain separately charged under the agreed terms.

We're based at 32 Egerton Street, Farnworth, Bolton, BL4 7LE. We're a real shop premises — you're welcome to visit us during business hours, Monday to Saturday, 9am–7pm. We're closed on Sundays.

Simply get in touch via our contact page or give us a call on 01204 963587. We'll have a conversation about your business, your products, and your current volumes — and make sure we're the right fit before you commit to anything.

No. We don't publicly advertise a minimum order requirement. We'll have a straightforward conversation about your business and current volumes when you get in touch — and we'll be honest with you about whether we're the right fit.

We're open Monday to Saturday, 9am–7pm, and closed on Sundays. You can reach us by phone on 01204 963587 or mobile on 07599 359281, or drop us an email at info@profulfil.com.